This problem might be more apparent in a computer that has been "upgraded" (migrated) to Windows 10 from an older version of Windows. Athough it is supposed to work properly on Windows 10, there are occasional reports (in the forum) that this is simply not the case for every printer and / or every installation of Windows 10. The printer software available for this printer is an older version. Photo Creations depends on a solid, working, installation of the Full Feature Software - if all else fails, consider reinstalling the Full Feature Software.Regardless of other things you try: Restart everything (including your router) and then log back in.Some people like this one: Revo Uninstaller (Free version) Microsoft: Fix problems that block programs from being installed or removed If printer software will not uninstall, appears to be removed and then shows up again, or is otherwise not “going away” when you tell it to do so, try an Uninstaller program. Use a "remove" utility to make sure the exsisting Photo Creations program set is removed.Check your Windows Updates - click the "check for updates" to be sure there is not something lurking about that needs to be installed.If you are running Windows 10, the Windows 7 compatibility setting is not appropriate for the program.I have been trying to fix this for hours & am very disappointed. I do not want to uninstall & reinstall my HP printer program because I've had big issues with this causing new problems in the past. I also tried downloading HPPC from Google (my default browser), Firefox, & Microsoft Edge, but got the same results. I tried the HP Print & Scan Doctor, & it said everything was fine. It's an 8.5x11 collage of photos & all the printer settings & HPPC settings are set to print an 8.5x11 photo. I tried setting the compatibility mode to Windows 7, & now a photo will print, but only one slice of it. I tried both, but it still won't work, even after restarting my printer & computer. I tried uninstalling HPPC & reinstalling it, & found 2 different links on the HP forum to try. I found a link on a website & downloaded it again, but then it wouldn't print at all, from HPPC. When my latop received the Windows 10 upgrade, HP Photo Creations (HPPC) was erased from the computer. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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